No Place to Hide

Typical statements in meetings, hallway conversations and in emails:

‘Let me get back to you on that’

‘I’m not yet done with updating the schedule’

‘Did I not already tell you that – about a week ago?’

‘Who ordered that forklift?’

‘Who received these defective materials? When? Why?’

The list could go on. This lack of efficient communication is an unfortunate reality in businesses of all types. As we ‘retreat’ to more use of our personal devices, this problem is getting worse. It’s causing delays in mission-critical work and is clouding our ability to make clear-vision decisions.

Worse, it fosters a ‘shoulder-shrug’ attitude in co-workers: ‘This is how it is. What can I do about it?’ No one is happy with this situation – but everyone feels helpless to do anything about it. So they ignore it and try to do the best they can with the tools they have. These tools are standalone (ex. spreadsheets, schedules, documentation) or faux-integrated tools (like ERPs and file-sharing systems).

Companies continue to acquire solutions that help to further fragment their business processes. Systems that do less – but do it better and with more pizazz. Like a Tools Management system that enables the Tool Shop supervisor to manage what goes in and out of the tool shop at a facility. This system is a silo, an unconnected island, with no links to the Supply Chain system that gets the items for the shop inventory, and no links to costs for each project that uses the tools. This equates to lots of places for things to get lost – or hidden, mostly unintentionally, of course. However, in many companies, this standalone solution model is low cost in dollars to the vendor and is thus perceived as a low-cost and easy to on-board solution. Dozens of such systems serve to completely fragment the business process.

Integration is the a no-place-to-hide solution to these issues. No more delaying tactics. Fewer repeated communications. Lost documentation? Less likely. Plus you get more relaxed and pleasant work environment.

Such an all-in integrated solution is hard to find and, when you find it, it’s hard to get your business processes to fit into it. Which is why many shy away from such an approach. And thus the losses mount. Someday, the pain and cost of these losses will justify the switch to the inevitable integrated solution.

When that happens, there will be no place to hide. Your data will see the light of day. People will work efficiently. Data will be entered once and magically appear in results on your client’s dashboard. It’s inevitable. And it’s all good.